Term & Condition

1. Introduction

1.1 Welcome to Trenxy.com (“Website”). By accessing or using the Website, placing an order for Products, and/or using the Services, operated by Trenxy together with Promork or our team (“we,” “us,” or “our”), you agree to comply with and be bound by these Terms and Conditions (“Terms”).

1.2 Additional terms may apply from time to time. If you do not accept these Terms or any additional terms, you must leave the Website and discontinue use of the Services immediately.

1.3 This Website, Trenxy mobile application, Trenxy social media channels, and all related Trenxy content on online and digital platforms are subject to these Terms and Conditions.

1.4 By accessing the Website, browsing, placing an order, or using the Services, you agree to be bound by these Terms and Conditions, our Privacy Policy, Cookies Policy, Data Protection Policy, and Return & Refund Policy, which together constitute the entire agreement between you and Trenxy.

1.5 Please read these Terms carefully before using the Website or ordering products available for sale or delivery on the Website (“Products”). If you do not agree to these Terms and Conditions, you may not use the Website or purchase Products from it.

1.6 We recommend that you print or save a copy of this document for your future reference.

2. Eligibility and Declarations

2.1 You hereby declare that:
a. You have read and accepted these Terms and Conditions in their entirety.
b. You are at least 18 years of age, or are accessing the Website under the supervision of a parent or legal guardian, to use or purchase Products.
c. You have the necessary legal capacity, right, power, and authority to accept these Terms and Conditions, and you are either:
– accessing this Website, using the Services, and contracting in your own personal capacity; or
– accessing this Website, using the Services, and contracting on behalf of a corporation or another legal entity.
d. You are authorised to bind the entity (yourself or your corporate entity) on whose behalf you are contracting, and such entity agrees to be bound by these Terms and Conditions.
e. All information provided by you to Trenxy (including personal particulars and contact details) is accurate and complete.

2.2 You agree to use the Website only for lawful purposes and in a manner that does not infringe upon the rights of, or restrict the use and enjoyment of, the Website by any third party.

2.3 Trenxy reserves the right to suspend or terminate your access to the Website without notice if we believe you have violated these Terms and Conditions or any applicable law.

3. Use of the Website & Account Access

3.1 You may access and use the Website for personal, non-commercial purposes only, unless explicitly authorised by Trenxy in writing.

3.2 You may be required to create an account to make purchases. You are responsible for keeping your username and password secure and confidential.

3.3 If you suspect any unauthorised use of your account, you must notify Trenxy immediately.

3.4 Trenxy reserves the right to refuse access, suspend or terminate accounts, remove or edit content, or cancel orders at its sole discretion and without notice.

3.5 You must not misuse the Website, including but not limited to:
• engaging in fraudulent activity;
• introducing viruses, malware, or harmful code;
• attempting to gain unauthorised access to any part of the Website, our servers, or data;
• infringing intellectual property rights of Trenxy or any third party;
• downloading or copying account information for the benefit of another seller or third party;
• using automated data mining, robots, or similar data gathering tools without permission.

4. Products and Orders

4.1 Availability
All Products listed on the Website are subject to availability. Trenxy reserves the right to limit quantities or refuse orders at our sole discretion.

4.2 Pricing Information

4.2.1 All prices displayed on the Trenxy website are shown in the selected currency and include applicable taxes unless otherwise stated. Shipping charges, duties, or other applicable fees will be shown before you confirm your order, wherever possible.

4.2.2 Prices and availability may change at any time without prior notice. We do not guarantee that our prices will always be the lowest in your city, region, or geography.

4.2.3 We make every effort to ensure that pricing and product information are accurate and up-to-date. However, typographical errors, technical issues, or incorrect supplier data may occasionally result in inaccurate prices or descriptions. In such cases, Trenxy reserves the right to:

Correct the price and contact you for confirmation before processing your order, or
Cancel the order and notify you of the cancellation.

4.2.4 Trenxy reserves the right to modify product prices even after an order has been placed if there has been a clear error or if additional charges are required (such as taxes, duties, customs, or location-based surcharges not known at checkout). If such changes occur, we will inform you promptly and provide the option to proceed or cancel.

4.2.5 Payment may be processed before dispatch or via Cash on Delivery (COD), where available. If an order is cancelled after payment has been processed, we will issue a refund or store credit to your registered account. In some cases, store credit may be provided instead of a cash refund.

4.2.6 Other than as required under applicable consumer protection laws, Trenxy will not be liable for any loss, damage, or inconvenience arising from reliance on information obtained through the site. Customers are responsible for evaluating the accuracy, completeness, and usefulness of any content, product, or service before making a purchase decision.

4.3 Product Information, Colors, and Descriptions

4.3.1 We make every effort to display the colors, features, specifications, and details of our products as accurately as possible on the Website. However, the actual colors you see depend on your device settings (such as screen, monitor, or mobile display), and we cannot guarantee that your device will accurately reflect the true color of the products.

4.3.2 All sizes, measurements, and product descriptions provided on the Website are approximations and intended to be accurate to the best of our ability. However, due to the inherent characteristics of certain materials, slight variations in size, texture, finish, or color may occur. Such minor variations, natural marks, or differences in print shall not be considered defects but are inherent characteristics of the product.

4.3.3 Product Descriptions: We strive for accuracy in all product descriptions, specifications, and images displayed on the Website. However, we do not warrant that such descriptions, information, or content are always error-free, complete, reliable, or perfectly representative of the actual product. In the event a product offered by Trenxy is not as described, your sole remedy is to return it in unused condition in accordance with our Return & Refund Policy.

4.4 Placing an Order

4.4.1 Registration
To place an order on the Trenxy website, you must first create an account with accurate and up-to-date personal details.

Upon registration, you will receive a confirmation email once your account is validated.
You are responsible for ensuring that your account information remains current. Incorrect or incomplete details may result in failed delivery, for which Trenxy will not be held responsible.
By signing up, you confirm that you are at least 18 years old and legally capable of entering into binding agreements.
Trenxy reserves the right to suspend or remove an account at any time without obligation to provide reasons.

4.4.2 Ordering Process
Once logged in, you may browse the website, select products, and add them to your cart.

Before finalising your purchase, you will be shown a complete order summary, including product details, prices, shipping charges, and applicable taxes.
By confirming the order, you agree to these Terms & Conditions and acknowledge that the order constitutes an offer to purchase the selected products.
An order confirmation email will be sent after successful payment. This confirmation does not constitute acceptance; the contract is formed once your order has been dispatched.
All orders are subject to product availability, payment authorisation, and acceptance by Trenxy.

4.4.3 Order Modifications & Cancellations
We process orders promptly to ensure fast delivery, so modifications or cancellations are only possible within a short timeframe after placement.

Changes – Contact Customer Service immediately for any updates to quantities, delivery details, or other information. While we will try to accommodate changes, they cannot be guaranteed once processing has started.
Cancellations – Orders may be cancelled before dispatch. Approved cancellations will be refunded according to our Return & Refund Policy. Orders already shipped cannot be cancelled but may be returned in line with our return conditions.
Trenxy’s Right to Cancel – We may cancel an order due to product unavailability, pricing or description errors, suspected fraud, or payment issues. In such cases, we will notify you and refund any payment made.
Additional Charges – If unexpected fees, duties, or surcharges arise after order placement, we will inform you and seek your approval before proceeding.

4.6 Promotions and Discounts
Promotional pricing, vouchers, and discounts are subject to availability and may have specific terms. Trenxy reserves the right to modify or withdraw any promotion at any time.

4.7 Order Modification & Cancellation
Requests to change or cancel orders must be made before shipment. Trenxy may decline any modification or cancellation request after processing begins.

4.8 Shipping, Delivery & Risk
Delivery options, costs, and estimates are provided at checkout. Delivery times are estimates only—delays may occur. Risk of loss passes to you upon handover to the delivery provider.

4.9 International Shipping & Customs
For orders shipped internationally, you are responsible for customs duties, taxes, and import restrictions applicable in your country.

5. Payment Terms

5.1 Accepted Payment Methods

At the time of placing an order on the Website, you may choose from the payment options made available to you, which may include:

Credit Card (Visa, MasterCard, American Express, or any other card accepted by our payment gateway partners)
Debit Card
Net Banking
UPI (Unified Payments Interface)
UPI / Wallets (as supported by our payment partners)
Pay Later Services (if available)
Cash on Delivery (“COD”) – where applicable and subject to serviceability at your location.

Availability of payment methods may vary depending on your delivery location and the nature of the products. We reserve the right to add, modify, or discontinue any payment method at any time without prior notice.

5.2 Cash on Delivery (COD)

If you choose COD:

COD may be subject to an additional handling fee, displayed at checkout.
Payment must be made in full at the time of delivery, in the exact amount due, in cash only. Our delivery partners may not carry change or accept cheques, demand drafts, or card payments.
COD availability is restricted to eligible pin codes, products, and order value limits as determined by Trenxy.
Repeated refusal to accept COD orders may result in suspension or termination of your account.
Orders placed under COD are confirmed only after verification, which may include a phone call, SMS, or email confirmation.
We reserve the right to cancel COD orders in case verification fails, delivery is refused, or misuse is suspected.

5.3 Credit/Debit Card and Other Online Payments

You agree, understand, and confirm that the credit/debit card details, net banking credentials, or UPI information provided by you will be correct and accurate and that you shall not use a payment instrument that is not lawfully owned by you.
In a card transaction, you must use your own card; in a net banking or UPI transaction, you must use your own account.
Trenxy does not store any sensitive payment information such as complete card numbers, CVV codes, or banking passwords. All online payments are processed securely by our payment gateway partners.
In case we do not receive authorization from your bank or payment provider, or if the transaction is interrupted for any reason, the transaction will be treated as failed, and your order will not be processed. If any amount has been deducted from your account in such a case, it will be refunded back to you in accordance with our refund policy.
Trenxy shall not be liable for any card fraud, and the onus to prove otherwise shall rest entirely on you.

5.4 Fraudulent or Declined Transactions

Our payment partners and fraud detection team monitor all transactions to detect and prevent fraudulent activity.
Users availing discounts, coupons, or vouchers fraudulently shall be liable for legal action.
We reserve the right to recover the cost of goods, collection charges, and legal fees from persons using the Website fraudulently.
We further reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website or any other unlawful acts or omissions in breach of these Terms.
In the event of detection of any fraudulent or declined transaction, we reserve the right to immediately terminate such user accounts and cancel all past and pending orders without any liability for refunds.

5.5 Pricing Errors & Additional Charges

While we strive to ensure all prices on our Website are accurate, errors may occur. If a pricing error is identified after you have placed an order, we reserve the right to correct the price at any time — even after order placement. You will be notified of the revised price and given the option to proceed or cancel.
Any applicable additional charges, duties, or fees (including but not limited to shipping surcharges, import duties, or payment gateway charges) may be added even after checkout. Such charges will be communicated to you along with the reasons, and your confirmation will be sought before proceeding.

6. Delivery

6.1 Delivery times and methods will be specified at checkout. Any estimated delivery dates are for reference only and are not guaranteed.
6.2 Trenxy delivers to most major locations across India. Certain locations may not be serviceable due to logistic issues. Serviceable pin codes are updated regularly.
6.3 In remote/unserviceable pin codes, delivery may be possible, but only via prepaid payment methods (COD not available).
6.4 All orders are dispatched via reputed courier partners. Standard delivery time is 2–10 business days from the date of order confirmation.
6.5 Order tracking details will be shared via email or can be accessed through the customer’s Trenxy account.
• Shipping charges are not free for all orders. Applicable shipping fees, if any, will be clearly displayed at checkout before you confirm your order.

Certain orders may qualify for free delivery, depending on the order value, promotional offers, or delivery location.
In cases where shipping is chargeable, the customer agrees to pay the specified amount along with the product price at the time of checkout.
Additional handling or service charges may apply for specific payment modes such as Cash on Delivery (COD).
From time to time, other delivery-related charges (such as packaging, handling, or location-based surcharges) may also be applicable to any type of order, and these will be notified at checkout.

6.7 Risk in the Products passes to you upon delivery.

7. Returns and Refunds

7.1 Returns and refunds are governed by our Return & Refund Policy, available on the Website.
7.2 Customers may request a return/exchange within 7 business days of delivery for reasons such as manufacturing defects, or incorrect items received.
7.3 Only unused, undamaged items with original tags and packaging are eligible. At least 3 product images must be uploaded at the time of request. Requests without images will be rejected.
7.4 Only one return/exchange per order will be arranged at Trenxy’s cost. For subsequent requests, logistics charges must be borne by the customer.
7.5 Once approved, Trenxy will arrange pickup. Returned products will undergo a Quality Check (QC). Refunds/exchanges are processed only if the product passes QC.
7.6 Refund Timelines:

Prepaid Orders → Refunded to source account within 10–15 business days.
COD Orders → Refunded via bank transfer within 10–15 business days (cancelled cheque + bank details required).
Store Credit → Issued instantly in the form of a coupon code (if requested).

7.7 Exchanges are subject to stock availability. If the required item is unavailable, only a refund will be issued.
7.8 If a product fails QC, no refund/exchange will be made. Customers may request reshipment of the product by paying the delivery charge in advance.
7.9 Non-returnable / Non-exchangeable items include, but are not limited to:

Items purchased under promotional schemes (e.g., Buy X Get Y, discount coupons, gift vouchers, bundle offers, flash sales, etc.)
Final sale / clearance / discounted items specifically marked as non-returnable on the product page
Customized or personalized products (e.g., monogrammed, made-to-order, or specially altered bags/accessories)
Free gifts or complimentary items received as part of an offer
Products that show visible signs of use, damage, or wear not caused by Trenxy
Products returned without original tags, packaging, or accessories (like detachable straps, dust bags, or chains that come with the product)

8. Cancellations

8.1 You may cancel your order within 24 hours of placement, provided it has not already been processed or shipped.

8.2 Cancellation requests can be submitted through the following methods:

From the “My Orders” section of your Trenxy account, or
By contacting us via email at support@trenxy.com

8.3 Once an order has been processed or dispatched, it cannot be cancelled.

8.4 For prepaid orders cancelled within the permitted time, refunds will be issued in accordance with our Refund Policy.

9. Privacy and Data Protection

9.1 Your use of the Website is also governed by our Privacy Policy, Cookies Policy, and Data Protection Policy, which explain how we collect, use, and protect your personal data.

9.2 Trenxy is committed to protecting your privacy. We take strict measures to ensure the confidentiality, security, and integrity of the information you share with us. Only authorized employees who require access to perform their duties are permitted to access your data. Any misuse of customer information by employees or partners will result in disciplinary action, which may include termination and legal proceedings.

9.3 When you register on the Trenxy website, we collect certain details such as your name, email address, phone number, billing/shipping address, and login credentials. This information is required to create and manage your account, process transactions, and deliver your orders.

9.4 Your personal data may be shared only with trusted third parties who are directly involved in fulfilling your order—such as payment processors, logistics partners, or customer support providers. We do not sell, rent, or disclose customer information to unaffiliated third parties for marketing purposes.

9.5 Trenxy may also use your email address or phone number to contact you regarding your orders, updates, account verification, or service-related communication.

9.6 For detailed information about how your data is collected, stored, and used, please refer to our Privacy Policy available on the Website.

10. Intellectual Property

10.1 Ownership of Content
Except for content that is in the public domain, all content on the Website—including but not limited to trademarks, logos, brand names, product designs, images, graphics, text, layout, user interface, and overall look and feel—is owned by or licensed to Trenxy, its affiliates, or suppliers, and is protected under applicable copyright, trademark, trade dress, design rights, unfair competition, and other intellectual property laws.

10.2 Marketing & Creative Material
All product photographs, catalogs, campaign images, marketing creatives, and promotional material displayed on the Website remain the exclusive property of Trenxy. Unauthorized reproduction, modification, distribution, or commercial use of such material is strictly prohibited.

10.3 Design Rights
The unique styles, shapes, patterns, prints, and overall aesthetic designs of Trenxy’s bags and accessories are protected by intellectual property and design laws. Copying, imitation, or reproduction of these designs—whether exact or substantially similar—without prior written authorization from Trenxy is strictly prohibited and may result in legal action.

10.4 Limited License to Use Website
You are granted a limited, non-exclusive, revocable license to access and use the Website solely for personal, non-commercial purposes. This license does not permit you to copy, download (other than temporary caching), modify, distribute, sell, scrape, or create derivative works based on any content from the Website without Trenxy’s prior written consent.

10.5 Counterfeit & Unauthorized Resale Restriction
Selling, reselling, or distributing Trenxy products without prior written authorization is strictly prohibited. Any attempt to sell counterfeit, imitation, or unauthorized Trenxy-branded products (including on third-party marketplaces such as Amazon, Flipkart, social media platforms, or offline stores) will be treated as a violation of intellectual property rights and may result in immediate legal action.

10.6 User-Generated Content
If you submit or upload content to the Website (such as reviews, feedback, photos, testimonials, or social media posts tagged with Trenxy), you grant Trenxy a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, publish, display, promote, and adapt such content for marketing, promotional, and operational purposes, provided it does not violate your privacy rights. Trenxy does not claim ownership of such user content, but reserves the right to moderate or remove content that is unlawful, infringing, or offensive.

10.7 Prohibited Conduct
You agree not to:

Upload, share, or distribute content that infringes intellectual property rights.
Use the Website or its content for commercial exploitation without Trenxy’s permission.
Post false, misleading, unlawful, or offensive material (e.g., fake reviews, defamatory content).
Attempt to copy or replicate Trenxy’s product designs, images, or listings for competitive purposes.

10.8 Intellectual Property Complaints
If you believe that content on the Website infringes your intellectual property rights, please contact us via email.

11. Disclaimer

11.1 The Website, Products, and Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

11.2 Trenxy makes no representations or warranties that:

The Website will be uninterrupted, error-free, timely, secure, or free of viruses or harmful components.
The Products or Services will meet your specific requirements, expectations, or intended use.
Information, content, product descriptions, or promotional material provided on the Website is accurate, complete, reliable, or up to date at all times.

11.3 To the fullest extent permitted by law, Trenxy disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

11.4 Trenxy does not warrant or guarantee the durability, quality, or suitability of any Products purchased beyond what is expressly stated in the Product description or manufacturer’s warranty (if applicable).

11.5 You acknowledge and agree that the use of the Website is at your sole risk, and Trenxy is not responsible for any unauthorized access, hacking, alteration, or misuse of your data by third parties.

12. Limitation of Liability

12.1 To the fullest extent permitted by applicable law, you expressly understand and agree that Trenxy, along with its subsidiaries, affiliates, officers, employees, agents, partners, vendors, and licensors, shall not be liable to you for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages. This includes, but is not limited to, damages for:

Loss of profits, revenue, goodwill, business opportunities, or data.
Loss of use, downtime, or other intangible losses.
Unauthorized access to, alteration of, or destruction of your data.
Defamatory, offensive, or illegal conduct of third parties.
Viruses, technical errors, interruptions, system failures, or communication line issues.
Any other matter relating to the use of the Website, Products, or Services.

12.2 If Trenxy is found to be liable to you for any damage, loss, or claim, Trenxy’s total aggregate liability shall in no event exceed the actual amount paid by you for the specific Product or Service giving rise to such claim.

12.3 This limitation of liability shall prevail over any conflicting or inconsistent provisions in this Agreement or elsewhere on the Website.

12.4 It is your responsibility to take adequate precautions to ensure that any Product, file, or service obtained through the Website is free from viruses, worms, trojan horses, malware, or other harmful components.

12.5 Some jurisdictions do not allow the exclusion or limitation of certain liabilities. In such cases, Trenxy’s liability shall be limited to the maximum extent permitted by applicable law.

13. Force Majeure

13.1 Trenxy shall not be liable or held responsible for any delay, interruption, or failure to perform any obligation under this Agreement if such delay, interruption, or failure results directly or indirectly from circumstances or events beyond Trenxy’s reasonable control.

13.2 Such circumstances shall include, but are not limited to:

Acts of God, natural disasters, floods, earthquakes, fires, storms, or other extreme weather conditions
War, invasion, terrorism, armed conflict, civil unrest, or military action
Strikes, lockouts, industrial disputes, or labour shortages
Power supply failures, server downtime, cyber-attacks, internet or communication outages, or equipment malfunctions
Government actions, changes in law, regulatory restrictions, embargoes, or trade sanctions
Pandemics, epidemics, quarantine restrictions, or other public health emergencies
Failures, insolvency, or non-performance of suppliers, subcontractors, logistics providers, or third-party service providers

13.3 In the event of a Force Majeure occurrence, Trenxy’s obligations shall be suspended for the duration of such event. Trenxy will make reasonable efforts to mitigate the impact and resume normal operations as soon as reasonably possible.

13.4 If a Force Majeure event continues for an extended period that makes it impractical for Trenxy to fulfil its obligations, Trenxy reserves the right to cancel or terminate affected orders, transactions, or services without liability, other than refunding payments already made (if applicable and possible).

14. Changes to Terms

14.1 Trenxy reserves the right, at its sole discretion, to amend, update, or modify these Terms and Conditions at any time without prior notice.

14.2 The most current version of the Terms will always be available on our Website at https://www.trenxy.com/terms-and-conditions, with the “Last Updated” or “Effective Date” clearly indicated at the top of the page.

14.3 It is your responsibility to review these Terms periodically to remain informed of any updates. By continuing to access or use the Website, Products, or Services after revisions have been posted, you agree to be bound by the updated Terms.

14.4 If you do not agree with any modification to these Terms or to our Privacy Policy, you may discontinue using the Website or terminate your account through the “My Account” section of the Website.

14.5 Any amendments, unless expressly stated otherwise, shall apply prospectively from the date of publication and shall not affect rights or obligations accrued prior to the date of such modification.

15. Termination and Survival

15.1 Trenxy may, at its sole and absolute discretion, restrict, suspend, or terminate these Terms, your account, or your access to all or any part of the Website, Products, or Services at any time and for any reason, without prior notice and without assigning any reason.

15.2 Grounds for termination may include (but are not limited to):

Breach or violation of these Terms and Conditions,
Conduct deemed fraudulent, abusive, unlawful, or otherwise unacceptable,
Misuse of Trenxy’s intellectual property, brand assets, or content,
Actions that interfere with or disrupt the security, integrity, or proper functioning of the Website.

15.3 You may terminate these Terms at any time by discontinuing use of the Website and Services.

15.4 Upon termination, all rights granted to you under these Terms will immediately cease, and you must promptly discontinue all use of the Website and any Trenxy content.

15.5 You acknowledge and agree that Trenxy shall not be liable to you or to any third party for any restriction, suspension, or termination of your access to the Website or Services.

15.6 Any provisions of these Terms which, by their nature, are intended to survive termination—including, without limitation, ownership provisions, intellectual property rights, disclaimers of warranty, limitation of liability, indemnification, and governing law—shall survive and continue in full force and effect.

16. Indemnification

16.1 You agree to indemnify, defend, and hold harmless Trenxy, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, partners, licensors, service providers, and vendors from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees, legal disbursements, and interest) arising out of or related to:

Your breach or non-performance of these Terms or any representations, warranties, covenants, or obligations contained herein;
Your violation of any applicable laws, regulations, or third-party rights (including intellectual property, privacy, or contractual rights);
Your misuse, unauthorized use, or wrongful conduct relating to the Website, Products, or Services;
Any transaction or interaction between you and a third-party seller, vendor, or service provider facilitated through Trenxy’s Website.

16.2 This indemnity will apply regardless of whether the alleged liability arises in contract, tort (including negligence), strict liability, or otherwise, and will survive termination or expiration of these Terms.

16.3 Trenxy reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with Trenxy in asserting any available defenses.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, along with your use of the Website, Products, and Services, shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions.

17.2 Any disputes, claims, or controversies arising out of or in connection with these Terms, your use of the Website, or any transactions conducted through Trenxy shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

17.3 In the event of any dispute or difference in interpretation or otherwise, such dispute shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be conducted in the English language, held in New Delhi, India, and the decision of the appointed independent arbitrator (appointed by Trenxy) shall be final and binding on both parties.

17.4 This Agreement, together with Trenxy’s policies (including Privacy Policy, Returns Policy, and any other guidelines posted on the Website), constitutes the entire agreement between you and Trenxy and supersedes any prior agreements, communications, or understandings, whether oral or written, relating to the subject matter herein.

18. Severability

18.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

18.2 The remaining Terms shall continue in full force and effect, and the invalid, illegal, or unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the original intent of the parties.

18.3 No Waiver: The failure of Trenxy to enforce any right, remedy, or provision under these Terms shall not be considered a waiver of such right, remedy, or provision. Any waiver must be expressly made in writing by Trenxy to be effective, and no delay or omission by Trenxy in exercising its rights shall impair or be deemed as a waiver of those rights.

19. Website Security

19.1 You are strictly prohibited from violating or attempting to violate the security of the Website. This includes, but is not limited to:

Accessing data not intended for you or logging into a server or account without authorization;
Attempting to probe, scan, or test the vulnerability of the Website or any related system or network, or breaching security or authentication measures;
Interfering with service to any user, host, or network, including without limitation, by submitting a virus, overloading, flooding, spamming, mail-bombing, or crashing the Website;
Sending unsolicited emails, promotions, advertisements, or other communications;
Forging headers or otherwise manipulating identifiers to disguise the origin of any communication transmitted through the Website.

19.2 Any violations of system or network security may result in civil or criminal liability. Trenxy reserves the right to investigate occurrences that may involve such violations and to cooperate fully with law enforcement authorities in prosecuting users who are involved in such breaches.

20. Reviews, Feedback, and Submissions

20.1 We value your feedback and continuously strive to improve our services. All reviews, comments, suggestions, ideas, and other submissions (“Comments”) that you disclose, submit, or offer on or via our Website, or in connection with your use of our services, shall become the sole property of Trenxy.

20.2 By submitting such Comments, you assign to Trenxy all worldwide rights, titles, and interests in all intellectual property rights related to such Comments. Trenxy shall have unrestricted rights to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display, and distribute any Comments for any purpose, without compensating you.

20.3 You agree that:

Your Comments will not violate any rights of any third party, including copyright, trademark, privacy, or proprietary rights.
Your Comments will not contain unlawful, threatening, defamatory, obscene, or otherwise objectionable material, nor any viruses, worms, or malicious code.
You will not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of your Comments.

20.4 We reserve the right, but not the obligation, to monitor, edit, or remove any Comments submitted to our Website. You remain solely responsible for the content of any Comments you make and agree to indemnify Trenxy against all claims arising from such Comments.

21. Entire Agreement

21.1 These Terms and Conditions, together with Trenxy’s Privacy Policy, Return & Refund Policy, and any other legal notices or agreements published on the Website, constitute the entire agreement between you and Trenxy regarding the use of the Website, Products, and Services.

21.2 This Agreement supersedes and replaces any prior or contemporaneous understandings, agreements, communications, or representations, whether oral or written, relating to the subject matter herein. No oral statements or prior written materials not specifically incorporated into these Terms shall have any legal effect.

21.3 If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be modified or replaced with a valid provision that most closely reflects the intent of the original provision. The remainder of the Terms shall continue in full force and effect.

21.4 Our failure to exercise or enforce any right or provision under these Terms shall not constitute a waiver of such right or provision, nor shall it affect our ability to act in respect of similar or subsequent breaches.

21.5 Any amendments or modifications to this Agreement must be made in writing and posted by Trenxy on the Website to be valid.