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Returns & Refunds Policy

Returns, Exchanges, Refunds & Warranty Policy

At Trenxy, we want you to shop with confidence. If something doesn’t work out, we make it simple to return, refund, exchange, or report a defect — fairly and transparently. Our policies comply with the Consumer Protection Act, 2019 and the E-Commerce Rules, 2020 (India).

  1. Eligibility for Returns or Exchanges

Products can be returned or exchanged within 5–7 calendar days from the date of delivery, provided they meet the following conditions:

✔️ Product must be unused, unworn, unwashed, and in original condition with all tags, labels, and packaging intact.
✔️ Proof of purchase (invoice/order confirmation) is required.
✔️ Returns are accepted only in the following cases:

  • Wrong product delivered
  • Damaged or defective product (manufacturing issue)
  • Missing parts or incomplete order
  • Size/fit issues (wherever applicable to belts or straps)

❌ Returns will not be accepted if:

  • Item shows signs of use, wear, washing, or alteration
  • Return request is raised after the return window has expired
  • Product falls under the Non-Returnable category (see below)
  1. Non-Returnable / Non-Refundable Items

Certain products cannot be returned or exchanged, unless they arrive defective or damaged:

  • Customized, monogrammed, or personalized items (e.g., engraved luggage tags, custom wallets)
  • Gift cards, vouchers, or promotional items
  • Clearance, final sale items, or final-price items (marked as non-returnable at checkout)
  • Used, damaged, or altered products (not due to our error)

 

  1. Warranty & Defective Products

At Trenxy, we stand by the quality of our craftsmanship. If your product is defective, damaged, or has a manufacturing fault, we’ll make it right.

Covered Manufacturing Defects:

  • Broken/faulty zippers, buckles, or clasps
  • Stitching or seam issues
  • Material defects (peeling, tearing under normal use)
  • Missing components (e.g., detachable straps, handles, or parts)

Not Covered:

  • Normal wear and tear (scratches, fading, scuffs from use)
  • Damage caused by misuse, mishandling, or neglect (e.g., overstuffing bags, water damage on non-waterproof items)
  • Alterations or unauthorized repairs
  • Damage during airline/courier handling

Resolution Options:

  • Replacement of the defective product (subject to availability)
  • Exchange for another item of equal value
  • Refund to the original payment method if replacement/exchange is not possible

👉 To claim warranty support, please provide your order details and clear photos/videos of the defect.

 

  1. Return / Exchange Process

We’ve made the return & refund/exchange process simple:

Request → Pickup → QC (Quality Check) → Refund/Exchange

  1. Log in to your Trenxy.com account → My Orders → Submit a return/exchange request, OR contact support at hi@trenxy.com
  1. Provide order ID, reason for return/exchange, and photos (if applicable).
  2. Pack the item securely in its original packaging.
  1. Our courier partner will arrange pickup (where available). If pickup is unavailable, you may be asked to self-ship.
  2. Once the item reaches our warehouse, it will undergo Quality Check (QC).
  1. Approval & Outcome

Once the item reaches our warehouse and passes quality checks, we will notify you of the approval or rejection.

  • If approved: Refund or exchange will be processed.
  • If rejected: The product will be returned to you, and no refund/exchange will be issued.
  1. Refund Policy
  • Refunds are initiated only after QC approval.
  • Refunds are credited back to the original payment method used at checkout (except for COD).

Timelines:

  • Prepaid Orders (UPI, Net Banking, Wallets, Cards): 7–10 business days (subject to bank processing).
  • Cash on Delivery (COD): Refunds will be issued via bank transfer within 7–15 business days.

Deductions/ Non-Refundable Charges:

  • Shipping fees, COD charges, or handling charges are non-refundable, unless the return is due to our error (wrong/ defective item).
  • If discounts/coupons were applied, the refund will be adjusted accordingly.

Partial Refunds: May be issued in cases such as missing items, late return requests approved exceptionally, or products not in original condition.

  1. Exchange Policy

We offer hassle-free exchanges within 5–7 days of delivery for eligible products.

Exchanges are allowed for:

  • Wrong product delivered
  • Damaged/defective product
  • Size/fit issues (belts, straps, etc.)

Conditions:

  • Product must be unused, unwashed, and in original condition with all tags/labels intact.
  • Exchange is subject to stock availability. If the requested product/size is unavailable, you may:
    • Choose another product of equal value, OR
    • Opt for a refund

👉 Note: Only one free exchange per order is allowed. Additional exchanges may attract handling/shipping fees.

 

  1. Customer Support

For assistance with returns and refunds:

📩 Email: trenxyco@gmail.com
📞 Phone: 9599111980
📍 Address: A13, Okhla Vihar, New Delhi

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